Customer Reviews & Testimonials

Our customers say it best. We are honored.

Below is a collection of reviews submitted mostly via email by Mautto customers from approximately 2010 to 2020. During this time period, customers weren't easily able to submit reviews on our websites.

"I can't remember my first order, but it was many years ago and what has been impressive to me through all these years is your quality, both in materials and exceptional workmanship, has been consistently excellent. I've used canvas straps, for comfort, as options on both Lois Vuitton and Hermes bags through the years. The sturdy canvas and the metal clips have all held up beautifully... When I referred your company to friends, family or online, it was with the certainty they would be receiving a beautiful product." - Claudia, CA

"Great quality and price. No matter how much I shop around, I always end up coming back to Mautto for leather bag straps." - Karen, NY

"Just want to thank you and the team for shipping my two orders so quickly. All the straps are perfect -- as always!! Thanks too for creating this amazing business. It's incredible to be able to customize straps for how I actually use my bags. I am #mautto4life!" - Sherry, CA

"Once again, you've breathed new life into an old, irreplaceable favorite. I'm going to give your card to my 'cobbler'; he does high-end purses/shoes in Newport Beach. That's how much confidence I have in your products." - Renee, CA

"Your straps have given new life to bags I haven't carried in ages, because I disliked the straps that came with them." - Dina, OH

"Thank you so much! Your quality is unmatched!" - Karen, NH

"Thank you for all the great straps you make. I have been able to redo or enhance second-hand bags because of your excellent straps and accessories." - Maureen, FL

"I can't say enough about the quality, the value, and the price for Mautto chain straps and Mautto nylon straps. I've managed to use all of them on my Louis Vuitton bags, empreinte leather and monogram canvas. My bags are MORE versatile than ever." - Sue, PA

"I love your products. I have ordered several of your straps to update my handbag collection. I updated my Dooney Bourke drawstring bag with a shoulder strap and a crossbody strap. I wanted to duplicate the look of a $3,000 Louis Vuitton drawstring. Your bag straps with the beautiful hardware really elevated my $100 Dooney!" - Pamela, CA

"Thank you for my strap, it is absolutely perfect & gorgeous! Top quality! I am a fashion designer and amazed at how well made my strap is. It matches my bag to a T. 10 Stars! I will refer you to all my clients. Much thanks!" - Stela, CA

"I've had the pleasure of owning several of your straps. Your straps are awesome and are actually lasting longer than my bags (DKNY, Coach, Michael Kors, and Furla). I've told everyone I know that they should always buy the bag they love and replace the straps with something better...keep up the great work!!!" - Dawna, VA

"It feels so rare these days to actually be able to speak with someone who is knowledgeable about their product and willing to help you find what you're looking for as well as make the experience lovely. I'm so grateful you took the time to help me with this. Wonderful customer service, thank you, thank you!" - Laura, WA

"I just wanted to express how much I LOVE!! my new straps. This is my everyday go to bag (genuine leather) and I was so upset when the original straps broke. The straps were made of the worst/cheapest material. Not the same quality as the bag. After a year of storing the bag in my garage, I finally decided to find replacement straps. After many hours of surfing the web, I knew that Muatto was the store for me. Just by looking at the website photos of your straps I knew that your straps would be best..... YOU DID NOT DISAPPOINT :-) Now that I have your straps, my purse looks 10x's better than the original design." - Takeyshia, CA

"I have bought replacement straps online before but they can't hold a candle to yours. They are truly a work of art." - Kathy, TX

I just wanted to let you know that I received my custom strap for my Louis Vuitton Alma PM handbag, and I'm very happy with it! Thanks again for all of your help with my custom order!" - Mary Jane, NY

"I LOVE IT!!...the quality of your strap matches the quality of the fine lambskin used by Chanel! I'm really really impressed with the fine craftsmanship and the leather quality...I had thought about selling this bag because I prefer a crossbody bag, but now I can keep your strap inside my bag and use it to wear it as a crossbody bag whenever I want. You've saved me a bag!! Thank you VERY much, I am so happy!!" - Mika, TX

"Leather shoulder strap for my wife's Hermes Kelly handbag received yesterday. It's amazing...and looks much better than we both leather and hardware match perfectly." - Colin, Toronto

"Just a quick note of thanks for the shoulder strap I received yesterday. It is excellent, of the highest quality, and matches my Cole Haan duffle perfectly. I particularly appreciate the attention to detail and great quality leather." - Chuck, CA

"I have a small Furla black purse I used to use at night, but the chain kept breaking and I once lost my phone while hunting for my bag in a crowded bar. I finally decided to replace the chain and stumbled upon your website. I'd never heard of Mautto before, but I decided to give it a try - and I was blown away! I loved the selection of gold chains you have, free shipping was awesome and the package arrived much before I was expecting it." - Riah, CA

"I am completely thrilled at the quality of the strap...I was skeptical to order at first, but boy am I glad that I did. I can't wait to replace some more of my worn out purse straps." - Danielle, CA

"If I have another bag that needs new straps I know where I can get them... Right here!" - Soo, VA

"I just received my handbag strap...I am so pleased with it! I can use a handbag (Lady Dior) that I never used before because it didn't have a long strap. The whole package, the way it was wrapped, perfect, very impressed!" - Pam, CT

"I wanted to let you know I received my new strap and it is VERY, VERY nice. Beautiful stitching, very supple leather, feels great on my shoulder." - Linda, OK

"Your products are now my favorite of all time! I have passed up so many pretty purses, etc. because of the strap, now I don't have to! Your service is amazing, as is the quality, and I can even accessorize my plain looking bags now! Thank you!" - DiAnn

"The personal attention to the order and the quality of the product is over the top. Thank you." - Dianne, AZ

"Wow! ....I just received the strap I waited anxiously for weeks. It matches my Prada Bag so well. Especially the antique brass hardware. The leather is so soft and smell of genuine leather. I love it! Can't wait to use it." - Irene, Singapore

"Strap with quality materials and great workmanship! It is the perfect length for my frame and I love how I can use these straps for a couple of my bags." - Christine, WA

"My custom strap arrived today, and it is PERFECT! Thanks so very much for your patience and your help during my project. You made my day!" - Diane, CT

"Just wanted to let you know I received my strap and it looks fabulous on my LV Pochette! Perfect length and the color for the leather fits nicely!" - Cathy, TX

"Just wanted to know that I ordered a replacement handle for a Chanel bag I have (very old) and it is GREAT!" - Kathleen, VA

"I just received the straps for my bag and just wanted to say a big THANK YOU to you- I really thought my 3-day old handbag was heading for the dumpster when I found the puppy chewing on the straps. These straps even look better on the bag than the original ones did!" - Maria, VA

"I am thrilled with my custom bag strap! I requested a quote and heard back very promptly. It is beautiful, well crafted, and exactly what I asked for. Thank you SO MUCH!!!" - Karla, Canada

"My LV Pochette Accessories bag is now also a crossbody bag. THANK YOU!" - Jesse, CA

"I am overjoyed after receiving my beautiful replacement crossbody straps for my Coach purse!! The original straps are too short to go across my tall body; so, I am very pleased to have your black 55" adjustable leather strap to use most of the time. I also have a silver one from you to use on special occasions!!" - Jean, MD

"Thank you - color is perfect and so is the work. Much appreciated. I am so very pleased." - Karen, NV

"Customer service was outstanding! I really appreciate the time you took to look up the Tom Ford handbag. The strap is super comfy, supple, and smooshy – and the texture and color are spot on with the TF strap!" - Leslie

"Thank you for the beautiful strap. The craftsmanship and materials are exquisite. First rate in all respects. Thank you as well for the quick delivery. I am a very satisfied customer." - Steven, FL

"I could not be happier with my new cross body straps. I love the quality of the materials and your craftsmanship but most of all your dedicated customer service." - Tanja, NC

"Shipped fast, as described - to the top of the queue! and well packaged. Fantastic product - exactly as described and good quality! Better than the strap that was originally on the bag that's for sure!" - Suk, Australia

"Promptly received my custom strap order yesterday and found the straps to be exquisitely made. The packaging was darling as well. This is a better quality purse strap than many of the original handbag straps I currently have. They are lovely and appreciated. I will be back for more." - Dawna, SC

"I received my strap and tassel, and they are absolutely beautiful, and well worth the price. The bag they are for is beautiful in my opinion, but your design just brings out, and definitely adds to its attractiveness and elegance. Thank you so much for your lovely details and workmanship." - Tangee, NY

"Fantastic shipping, service, and excellent leather with attractive hardware! Look no further when in need of quality leather purse straps with good working shiny latches." - Zara, CA

"Highly recommend this wonderful business if in need of 'handbag surgery!' My precious Louis Vuitton that I cherish experienced a broken strap! It is a bucket bag hence the strap is a necessity!!! There were several conversations between us plus pix to match the bag exactly!! It arrived yesterday!!! Even my hubs who swore he, 'could easily find a piece of leather that would work,' gave in!!! Thank you!!! Wonderful, professional, work!!! Perfect match! Strap replaced!! I'm in heaven!!!" - Mary, WA

"...I just wanted to let you and your company know the service I received was impeccable! You got it down to a 'T' with the strap width, length, style and clasp style. It went well with my Classic Q Percy Marc Jacobs black bag. I will be purchasing another in a different color and cannot wait to order my custom strap! Also, the communication I received from your company was amazing..." - Sopheary

"What an update! The gold chain handles look great and give it just the right amount of flash. The shoulder strap is such nice leather. Beautiful. Thank you for all your help in finding the right attachment hardware. The hooks, chains, and strap are of such high quality. They really dress up the purse." - Debi, TX

"I was thrilled to get the new straps. They came out beautiful and have added years of use for my Coach bag. It also gives it a more updated look. Thank you for getting it right!" - Marilena, VA

"You guys rock! Not only was your service super speedy, you just upgraded my not-being-used-expensive Dooney bag, that I just wouldn't part with, to something I will be able to use everyday! The strap color matched perfectly and the hooks are classy all the way." - Nina, San Francisco

"Once again, many, many thanks for the adjustable red shoulder strap for my prada bag. If it hadn't been for you, my husband would have had to return the purse he bought for me!!" - Margot, LA

"I received the strap for my Coach bag. What a beautiful piece of work! The color matched perfect and the length was just what I wanted. You would never know the strap wasn't an original item from attractive the strap was wrapped as well. First class craftsmanship!" - Sandie, MN

"Thank you sooooooooooo much!! Thank you for the great help. By far best customer service I've ever had." - Lorenzo, CA

"I purchased a 55 inch, 1 1/2 in wide adjustable strap to replace the one on my new Italian made purse and it's perfect. The quality of the leather is excellent and the hardware exactly matches the original. Thank you!" - Karen, MA

"I love the prince of whales chain on my LV wallet and the other smaller chain I use inside my neverfull to hold my key holder case and it works beautifully!" - Cindy, VA

"Just wanted you to know that the cross body strap for my Fendi bag is perfect! I love it!" - Karen, CA

"Just received my beautiful strap for my Coach bag, and it fits perfectly and is such a beautiful leather, so soft and rich. You are truly a perfectionist and an artist in leather! The original strap came with a shoulder pad, and that even fits perfectly on the new strap you made because of your accuracy and precise workmanship! I am so happy to know that you are available to do such beautiful custom work. In a day when everything seems mass-produced with little care or pride in the final product, your work is especially outstanding!" - Debbie, AZ

"I received this tassel today-- wow! It's just absolutely magnificent. I needed it to dress up a lovely but plain bag I had purchased somewhere else. The tassel transforms it! Thank you so much!" - Barbara, NY

"I have received the strap over the weekend!! Yippy!!!! Extremely good quality and I am very happy with them!" - Kristiane, Hong Kong

"Got my strap today and I LOVE IT!! Everything about it is perfect. I love the feel of the soft leather. It looks and feels so much better than the original strap. The craftsmanship is 110%. Thank you from a very happy customer." - Rita, IN

"I received my custom bag straps a few weeks ago and have been meaning to write to tell you how perfect they are! They made my thrift shop bag into a perfect bag for work that looks way more expensive than it is. The straps are so comfortable to wear and the leather and workmanship are super high quality. Thanks so much!" - Debbie, WA

"I just wanted to take a few moments and SINCERELY THANK YOU for your absolutely, beautiful purse strap which I purchased recently for my dear elderly mother. I purchased the strap for her brown leather Coach purse as she desperately needed a crossover bag to bring relief to her arthritic shoulder. She was so surprised and overly pleased with the expert quality and craftsmanship...also a perfect match to the Coach leather. To bring such a wonderful smile to her face was priceless to me...all thanks to you. The packaging was such a special touch. I will keep your card in my forever file." - Joanne, AZ

"...I LOVE the straps - they've made my bag look years younger and probably hundreds more expensive." - Caroline, NY

"The quality of the strap is superior and worth the price." - Elaine, NJ

"I received my purse strap yesterday, I just wanted to say, it's perfect! Thank you so much for everything. I am more than satisfied! Thank you so much for you AMAZING customer service. It is refreshing to find a business that actually cares about the customers. You know what is important, and it is appreciated!" - Kayley, Canada

"Fantastic! Even better than I imagined for needing a new purse strap! Thank you Mautto for the beautiful genuine leather quality and the glossy shiny clasps work very well...makes very fine quality custom straps, and ships fast!" - Zara, CA

"Impeccable service -- thank you!" - Kathy, AK

"I just ordered a crossbody strap in Beige for a vintage Coach mini Willis bag I snapped up on ebay...I have to tell you, your leather feels way nicer than the bag it will go with. And your craftsmanship is top notch. I am really happy to know where I can find my Coach replacement straps in the future." - Mary Anne, WI

"I wanted to let you know I just received my red leather strap. What BEAUTIFUL work you do. I'm so glad I found you!!" - Maureen, NY

"Great quality, and very well made. It's the perfect addition to my Coach wallet!" - Jen, NJ

"I just received the black leather straps that you made for my old Travelpro tote bag. They are fantastic -- a super upgrade for my bag! Thank you for the fine work." - Joanne, VA

"The purse strap arrived today and it's absolutely wonderful! I could not be happier with it. Your work and craftsmanship is without equal. Thank you so much!" - Kate, MN

"Excellent leather and hardware quality. Bought the shoulder strap for my Mulberry Roxanne, and the leather and hardware are PERFECT matches in color and quality. Very fast shipping too. Thank you!!" - Karen, NJ

"My strap arrived yesterday. It's perfect for the YSL Muse bag. You would have to get within inches of it to be able to tell that it wasn't original to the bag. And it makes it so much more versatile and so much easier to hang on to when running through airports. Great work and great service! Thank you so much." - Cleona, CA

"My replacement strap came faster than I expected. Thank you so much! It looks great, seems sturdy, and is the perfect length. Amazing service!" - Liana, MD

"Wanted to thank you for this awesome replacement purse strap--my grandmother's vintage Coach bag has been without a strap since I inherited it...when I landed on your site, it was fate. Having a strap totally changes this bag somehow and I am SOOOOO appreciative! Thanks for your beautiful work and speedy delivery!" - Gwynne, TX

"I received the new longer strap. It matches PERFECT! I love it…Great customer service!" - Vicky, CA

"The quality and sturdiness is what I wanted. Shipping was quick. It is super comfy on the shoulders and even more comfortable than the original Marc Jacobs strap. I will surely be doing business with you again." - Ice, Canada

"Thank you so much for my new red strap. It fits perfectly on my Balenciaga. The quality is superb and kudos on the fast shipping and awesome packaging. Couldn't be happier!" - Fellicia, CA

"The strap is better than the original...I never thought a purse strap could make me so happy, but it does!!!" - Beth, IL

"I had received a beautiful Anuschka bag as a gift this past Christmas. The only negative I had was that I am a devout crossbody person and my new bag was not...I received my replacement strap this week and it is perfect... Thank you so much for the vast style options, the fine quality and for your excellent customer service. I’m delighted!" - Kathy, IL

"I ordered a black strap for my Mark Jacobs bag that my dog chewed through and wanted to thank you so much for the fast delivery and great quality. It matches perfectly. I will use you for any of my accessory leather goods needs. I just love it, it's worth every penny! Keep up the great work!" - Tina, TN

"Just what I needed to make my off-the-rack handbag fit me like a custom purse. Love it!" - Jessica, NC

"I had two purses without decent straps, and I was so lucky to have found Mautto...The ability to custom order your straps according to length and leather type and colour was great! Consultation and payment was seamless!...When I received the straps, they were lovingly made and packaged, and the leather quality is really high and smell lovely! They turn my two purses into something I look forward to using again! Thank you so much!" - Enid, WA

"Works beautifully to turn my wallet into a wristlet. Thank you!" - Sheryl, ID

"Received cross body strap today. Beautiful, perfect and WOW fast service. I will share your excellent quality to all my friends. The strap matches perfectly!!!!" - Holly, PA

"Received your lovely package today and immediately put the chain on my 'Chanel'. PERFECT!!!" - Christine, NV

"Thank you so much for the fast service! I am very pleased with the strap. The workmanship and quality of the item are outstanding, as is your customer service!" - Sandra, NV

"The leather strap I ordered arrived yesterday. The quality is great and I couldn't be happier. The strap in black and gold hardware looks smashing with my Coach bag. When I was searching online for a leather strap, I was very relieved to be able to find a strap that was the right length for me and the right width. It also needed to be the right color and material and to have the appropriate hardware that won't look too out of place with a Coach bag. And now that the actual strap is here and I've fitted it onto the bag, it's absolutely perf! I was about to ditch this bag actually even though I love it, because I desperately needed something that I could throw on as a cross-body and go hands-free, and now with the help of this awesome quality strap, the bag's just been saved :) So thank you!" - Natasha, Australia

"The strap arrived today and it is beautiful. My husband purchased me a beautiful red leather computer portfolio for Christmas. Beautiful...but not good way to carry it besides under-arm...and your strap has created a sassy red portfolio cross-body computer bag. Actually, it's super-sassy!" - Susan, MI

"Love it. Beautifully made, stylish yet practical. Thank you so much." - Sharon, New Zealand

"Thanks so much for the quick delivery on my teal wristlet strap. I wanted to let you know that the color is perfect and that I am so happy that I purchased this strap from you. The quality is wonderful, too. Now I can use my wristlet again!" - Rebecca, MA

"I want to say thank you for a beautiful job on my LV strap, it was perfect. If I need other repairs, this will be the only place to call." - Henrietta, WV

"I am so pleased with my new blush pink leather straps. They are perfect on my Louis Vuitton purse. Better than the original ones." - Carolyn, TX

"I just received your package and I am absolutely in shock at your beautiful work. Both straps work perfectly to give my old bags new life, and I could not be a happier customer. I'm so glad I found you!!!" - Dolly, IL

"PERFECT! Thank you so much and I cannot believe how quickly I received it!! Awesome product and service. You just helped me revive a purse I thought I'd no longer use." - Terri, CA

"I LOVE my new purse strap! Love the length, the quality of the leather, the color, the finishing - everything." - Jan, CA

"I received the purse strap today and it's awesome! Thank you very much~~~ Now my decade old Emily Temple Cute bag from Japan will have a new life." - Lynleigh, CA

"I'm so happy with this purchase! The strap made my satchel 100x better and matches perfectly. The hardware is excellent quality and so is the strap. Much better than the original strap! It was so worth it and I'd do it again." - Danielle, FL

"I just want to say Thank you very much for your great customer service and the beautiful purse strap that I purchased for my Burberry bag..." - Amee, FL

"I'm absolutely delighted with the handbag straps that I purchased. I can use the first strap I bought (55" long; 1" wide; Adjustable Strap) with three different bags! I also love the other two straps (40" long; 0.5" wide). I got them for a Louis Vuitton bucket bag that I purchased sometime ago. As usual, the straps were too short, and they constantly slipped from my shoulder. With your two 40" long straps, I can wear my lovely LV bucket bag comfortably. So, I'm delighted to have found your web site. I will pass on your site information to my friends." - Ana, CA

"Thank you so much for the straps. Now I can use my newly acquired HCL handbag." - Michele, GA

"The straps are beautiful and they fit perfectly. My laptop purse looks fabulous again." - Esther, CA

"The strap is beautiful! Thank you so much, the strap is nicer than the handbag!" - Robyn, MA

"I got a replacement strap for a Coach bag, and I'm beyond pleased with it. It's so beautifully, flawlessly sewn and executed. The leather is really supple and nice and it's so impeccably sewn. The quality of work is exceptional. Shipping was super fast and the strap was beautifully packaged. I couldn't be happier!! Thank you so much!" - Tanya, AZ

"Amazing work! I am so happy I can't wait to tell my girlfriends :)" - Esmeralda, CA

"Wow, what beautiful craftmanship, at an amazing price. My wife loves it, so I am riding a wave of joy. Way to go Mautto, I'll be buying many more, in the future." - Fred, CA

"Very well made, lovely. I've had people stop me and ask where I purchased it." - Stephanie, CA

If you would like to submit a review or testimonial, please provide your feedback using the contact form.