Product Limited Warranty
We warrant to the person who originally purchased the product, that the assembled product will be free from defects in workmanship and materials for the applicable warranty period of 90 days, subject to these conditions.
To approve your warranty claim, the following conditions must be met:
- You must have purchased the product from mautto.com or an authorized Mautto marketplace
- You must provide proof of your product purchase date, such as an order number
- You must return the product to Mautto
- You must have used the product only as intended
If a defect occurs under these circumstances and during the warranty period, we will repair or replace, at our discretion, the defective product or part. The warranty does not cover defects caused by third-party modifications or repairs. Normal wear and tear is not warranted. We may not be able to replace limited edition or discontinued products. If not, we will replace these products with a comparable product. We may make changes to products and designs in the time you purchased your product and submitted a warranty claim. Products repaired or replaced under this warranty may or may not include these changes.
Warranty Claim Process
To initiate a warranty claim, please visit our Contact page and complete the form with all requested details:
- Product purchased
- Order number
- A description of the problem you are experiencing
If your claim information is confirmed as complete and timely, we will issue you a RMA number. Once we receive and inspect your returned product, we will send you an email to let you know the decision regarding your warranty claim within 5 to 7 business days after receiving your product.
There are no express warranties other than the limited warranty provided on this page. UNDER NO CIRCUMSTANCES, WHETHER FOR BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, OR OTHER TORT, OR ANY STRICT LIABILITY THEORY, WILL MAUTTO BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The warranty is only available in the United States. This warranty does not apply if you purchased your product other than from our website or an authorized Mautto marketplace.