Updated March 1, 2023
Our thoughts are with everyone impacted by the global outbreak of COVID-19. We are monitoring the situation closely because the health and safety of our employees and customers is our priority.
FOR CUSTOMERS & EMPLOYEES
Mautto is following the guidance of the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and local/state governments. We continue to practice clean and healthy practices in the workplace and at home for those working remotely. All Mautto employees are fully vaccinated and boosted.
We are processing and shipping orders within the normal time frame (2-14 calendar days, depending on your order).
On behalf of the entire Mautto team, we want to thank you for supporting local businesses based in the USA.
We wish you and your loved ones all the best during these challenging times.
Stay safe and healthy!
FREQUENTLY ASKED QUESTIONS
ARE YOU STILL OPEN FOR BUSINESS? Yes, we are open and taking orders online. Orders are being shipped within the normal time frames.
CAN I COME TO THE MAUTTO FACILITY TO BUY SOMETHING OR HAVE MY BAG/STRAP LOOKED AT? For everyone's safety, we are not allowing in-person visits until further notice. We hope to allow visits via appointment only, late 2023.
IS IT SAFE TO RECEIVE AND HANDLE A PACKAGE? The CDC and WHO have stated that handling packages shipped by carriers poses a low risk. Before your package leaves Mautto, it is handled with utmost care and concern for your health.
WILL THERE BE A DELAY IN RECEIVING MY ORDER? For customers within the USA, you may experience a 1-14 day shipping delay (learn more at the USPS Service Alert page). Other shipping carriers have also announced shipping delays. For international shipments, you may experience a delay of 1-4 weeks. Please see the USPS "Service Disruptions" page.