Refund policy
Returns
Our return policy lasts 60 days. For returns of merchandise after 60 days from the purchase date, a refund is not available. For returns of merchandise between 60 to 90 days from the purchase date, please contact us for return eligibility.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Non-returnable items:
- Gift cards
- Material samples/swatches (leather, nylon, etc)
- Clearance items
- Customized items
Customization Options
Most straps and accessories found on mautto.com are available for customization! If the item ordered doesn't quite work for your needs (clip fitment, strap too thin/wide, color mismatch, etc), please let us know. Chances are, your item can be modified or re-made to better fit your bag or situation. Before returning your order, contact us with your order number and situation. We will respond to your inquiry within 1-2 business days.
Refunds
After your return is received and inspected, a refund will be processed. The refund will automatically be applied to your account in the form of a store credit, valid for future purchases.
Exchanges
If you are exchanging merchandise, contact us or simply purchase the preferred item(s) at your convenience and the returned item(s) will be credited accordingly upon receipt.
How to Return Your Order
Please package your return safely to avoid damage during shipment back to Mautto.
Please note the following:
- Returned merchandise must be received in original condition.
- Buyer is responsible for return shipping costs.
- Returns are not accepted on worn or used merchandise.
- Returns are not accepted for orders older than 90 days.
- Shipping fees are non-refundable.
We will always accept returns that meet these requirements:
- Returned (postmarked) within 60 days of purchase date.
- Includes your name, order number, order date, and reason for return.
- Received in original condition (undamaged and unused).
For international orders: returns must be marked "returned merchandise" on customs forms; any returned packages that arrive with customs fees will be refused.
RETURNS THAT DO NOT MEET THE ABOVE CRITERIA MAY NOT BE ACCEPTED.
Please send returns to:
Mautto LLC, 1725 San Felipe Road, Suite 1, Hollister, CA 95023 • 1-831-234-3467
When the return is received and meets the above criteria, a credit will be issued in 2-3 business days. Please note the following regarding refunds:
- Refunds will be applied to the original account.
- Refunds cannot be applied to other recipients, accounts or funding sources.
Late or missing refunds
If you haven’t received your refund, please contact us at customerservice@mautto.com. Include your order number and return tracking details. We will be in touch within 1-2 business days.
Cancellations
Cancellations are allowed up to 24 hours from the order date. If your order includes an expedited shipping/production upgrade, then your order can't be cancelled. If you cancel your order, you will be charged a non-refundable $3 cancellation fee per item, or 10% of the item's price (whichever is greater); for Custom Orders, the cancellation fee is $5 per item, or 15% of the item's price (whichever is greater). Cancellations are not allowed after your order has shipped.
