Refund policy
Returns
Our return policy lasts 60 days. For returns of merchandise after 60 days from the purchase date, a refund is not available. For returns of merchandise between 60 to 90 days from the purchase date, a store credit may be issued depending on the merchandise ordered; contact us if your order falls within this date range.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Non-returnable items:
- Gift cards
- Material samples/swatches (leather, nylon, etc)
- Clearance items
- Customized items
Customization Options
Most straps and accessories found on mautto.com are available for customization! If the item ordered doesn't quite work for your needs (clip fitment, strap too thin/wide, color mismatch, etc), please let us know. Chances are, your item can be modified or re-made to better fit your bag or situation. Before returning your order, contact us with your order number and situation. We will respond to your inquiry within 1-2 business days.
Refunds
After your return is received and inspected, a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Exchanges
If you are exchanging merchandise, simply purchase the preferred item(s) at your convenience and the returned item(s) will be refunded accordingly upon receipt.
How to Return Your Order
Please package your return safely to avoid damage during shipment back to Mautto.
Please note the following:
- There is a restocking fee of $3 or 10% of the order total, whichever is greater, for all returns and exchanges.
- Returned merchandise must be received in original condition.
- Buyer is responsible for return shipping costs.
- Returns are not accepted on worn or used merchandise.
- Returns are not accepted for orders older than 90 days.
- Shipping fees are non-refundable.
We will always accept returns that meet these requirements:
- Returned (postmarked) within 60 days of purchase date.
- Includes your name, order number, order date, and reason for return.
- Received in original condition (undamaged and unused).
For international orders: returns must be marked "returned merchandise" on customs forms; any returned packages that arrive with customs fees will be refused.
RETURNS THAT DO NOT MEET THE ABOVE CRITERIA MAY NOT BE ACCEPTED.
Please send returns to:
Mautto LLC, 1725 San Felipe Road, Suite 1, Hollister, CA 95023 • 1-831-234-3467
When the return is received and meets the above criteria, a refund will be issued in 2-3 business days. Please note the following regarding refunds:
- Refunds will be applied to the original funding source, per our payment processor.
- Refunds cannot be applied to other recipients or funding sources.
- For refunds to a credit card, it can take up to 30 days depending on the issuing bank.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@mautto.com.
Cancellations
Cancellations are allowed up to 2 days after your order is placed. If your order includes an expedited shipping/production upgrade, then your order can't be cancelled. If you cancel your order, you will be charged a non-refundable $3 cancellation fee per item, or 10% of the item's price (whichever is greater); for Custom Orders, the cancellation fee is $5 per item, or 15% of the item's price (whichever is greater). Cancellations are not allowed after your order has shipped.
